PRIVACY & COOKIES
INFORMATION WE COLLECT AND HOW WE USE IT
Individuals may choose to provide personal information (including your name, gender, contact details such as your phone number, email address and payment information) through this website. Here are the ways you may provide the information and the types of information you may submit. We also tell you how we may use the information. Your provision of information is voluntary. However, if you choose not to provide information as requested, we may not be able to supply you with products or services as applicable.
This information allows us to:
- Ensure delivery of purchase is sent to the right person.
- Update you about order details, issues and other important order information via email.
- Keep you up to date on new product releases, services, promotions and information via email. We will only send marketing material to you with your consent. You are able to withdraw your consent at any time.
- Detect and prevent fraudulent activities that are harmful to yourself or CLOT.
- Send location and previous purchase-relevant marketing material.
- Payment information helps us to process payment for items bought.
- Process refunds for returns.
- Efficiently provide customer service to your shopping experience, queries and concerns.
- Your device and IP address are noted in order for us to direct you to the most suitable language, currency, and product availability of the website.
Shopping You may be able to purchase products on this website. To process your purchase, we ask for information such as your name, billing and shipping address, telephone number, email address and payment card information. We use this information to process your purchase, confirm your order and deliver the items to you. If you give us permission, we also may use your contact information to communicate with you about our products, services and promotions.
You may be able to register to create an account on this website. To do so, we ask for information such as your name and email address. Through the "my account" feature, you can store shipping information so you won't have to enter it again when you make another purchase on this site.
SURVEYS, SWEEPSTAKES AND PROMOTIONS
On this website, you may be able to participate in surveys, sweepstakes and other promotions. If you choose to participate in these promotions, we may ask you for information such as your name, email address, postal address and telephone number. We use the information you provided to administer our contests, sweepstakes and other promotions. We also may use the information to communicate with you about our products, services and promotions, but only if you have given us your consent to do so.
You may be able to sign up on this site to receive electronic newsletters and promotional emails from Clot Company Limited, including new ideas, special offers and event information. To sign up, we may ask you for information such as your name, email address, postal address, telephone number, age, gender, shopping preferences and email preferences. We use this information to send you communications about our products and services, invitations to specials sales and events at Stores located near you, and notices of new arrivals. We also use this information to tailor our newsletters to reflect your preferences and use MailChimp to store information. You can at any time use "my account" feature to opt out of receiving marketing emails. There is no charge to you to unsubscribe.
If you communicate with us through the "Contact Us" link on this site (mobile version), we may ask you for information such as your name, email address, zip code and telephone number. We use this information to respond to and communicate with you about your questions and comments.
OTHER SITE FEATURES
We offer visitors to this website various features for their information and enjoyment, which we may change from time to time. We may ask you to submit certain personal information so we can provide you with these features and send you communications about our products, services and promotions.
INFORMATION WE COLLECTED BY AUTOMATED MEANS
We obtain certain information by automated means when you visit our website, such as the IP address of the device you use to connect to the Internet and the pages accessed. By collecting this information, we learn how to best tailor our website to our visitors and understand what products and services you might prefer. We collect this information through various means, such as "cookies" and "web beacons."
Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie and how to disable existing cookies. Without cookies, however, you may not be able to take full advantage of all our site features.
Certain pages on this website contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). Web beacons are used for internal purposes, such as to obtain the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, and the type of browser used to view the page. We also retain service providers who use web beacons to assess the effectiveness of our email communications and learn what pages our visitors viewed.
OTHER WAYS WE COLLECT PERSONAL INFORMATION
In addition to the ways we collect information about you described above, we also may obtain information about information from third parties. We may use your personal information to provide you with products or services you request, enhance your shopping experience and communicate with you about our products, services and promotions. In addition, we may use your personal information for internal purposes, such as fraud and theft prevention, accident reporting, development and administration of our sites and Stores, data analytics, and compliance with our legal obligations, policies and procedures.
Information We Share
LINKS TO OTHER SITES
This website may contain links to other sites for your convenience and information. These sites may be operated by companies not affiliated with Clot Company Limited. Linked sites may have their own privacy policies, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with Clot Company Limited, any use of those sites, or the privacy practices of those sites.
TRANSFER OF PERSONAL INFORMATION TO OTHER COUNTRIES
ACCESS AND CORRECTION
Subject to applicable law, we provide you with access to personal information we have retained about you and the ability to review, correct, update, block or delete the information where it is inaccurate. Subject to applicable law, we may limit or deny access to personal information where providing such access is unreasonably burdensome or expensive under the circumstances.
HOW TO CONTACT US
Clot Company Limited
9/F., Sungib Industrial Centre,
53 Wong Chuk Hang Road,
Wong Chuk Hang, Hong Kong
Email us at: [email protected]
Last updated: Oct 2018